Who we are
CTAurl is run by Applied Gravity Limited, a company incorporated in Hong Kong (“CTAurl”, “we”, “us”). You can reach us at support@ctaurl.com.
Agreeing to these terms
By creating an account, creating a link or QR code, or otherwise using CTAurl, you agree to these terms, the Acceptable Use Policy and the Privacy Policy. If you use CTAurl for an organisation, you confirm that you may accept these terms for it.
You must be at least 18, or the age of majority where you live, to open an account.
What the service is
CTAurl lets you create short links on our domains, including readable action domains such as buy-it.now, and QR codes that point to a destination you choose. You can change where a link or QR code points, and see counts of clicks and scans.
Counts are requests that reached our redirect. They can include bots, security scanners and link previews, so they are not a count of people.
We may change, add or remove features. This does not change the three promises set out under “What happens to your links when you stop paying”. If a change takes away something you pay for, we will tell you in advance and you may cancel.
Your account
You are responsible for what happens under your account, including links made by people you invite to your workspace. Keep your sign-in details safe and tell us straight away if you think someone else has used your account.
Keep your contact email working, because we send notices about your account and your links there.
Your links and content
You keep all rights in your destinations and anything you upload, such as a QR logo. You give us the permission we need to store, redirect to, display and process it so the service works.
You are responsible for where your links lead and for having the right to use any names, back-halves, logos or content you add. A link on an action domain must lead to that action: a buy-it.now link must lead to something people can buy.
Acceptable use
You must follow the Acceptable Use Policy. In short: no phishing, malware, spam, scams, impersonation, illegal content, or links built to hide where they really go.
Plans, payment and cancellation
Some features are free and others need a paid plan. Prices, what each plan includes and the billing period are shown on the pricing page and at checkout before you pay. Our payment provider handles payments.
Paid plans renew automatically at the end of each period until you cancel. You can cancel at any time and keep paid features until the end of the period you paid for. Unless the law requires otherwise, payments already made are not refunded.
If a payment fails, we may move your workspace to the Free plan. We will not charge you for anything you did not agree to. There is no free trial; the Free plan does not expire.
What happens to your links when you stop paying
We make three promises on every plan. Links and QR codes you published, including printed codes, keep redirecting after a downgrade or cancellation. We do not delete links for inactivity. We do not charge for clicks or scans.
The first two promises have three exceptions: abuse of the service, a legal requirement, or CTAurl ceasing to operate. If CTAurl ceases to operate, we give advance notice and a way to export your links.
Disabling links and suspending accounts
We may disable a link, pause a QR code or suspend an account if it breaks these terms or the Acceptable Use Policy, if the law requires it, or if it abuses the service by putting people, our domains or the service at risk. Where we can, we tell you first and explain why. Where the harm is urgent, such as phishing, we act first and tell you afterwards.
You can appeal any decision by writing to support@ctaurl.com. A person reviews every appeal.
Our intellectual property
The CTAurl name and logo, our software, our action domains and this site belong to us. Using the service gives you no right to them beyond what you need to use it. If you send us feedback, we may use it without owing you anything.
Availability and disclaimers
We work to keep redirects running, but we cannot promise the service will never be interrupted, and we do not offer an uptime commitment. The service is provided “as is” and “as available”. To the extent the law allows, we give no promise or warranty that is not written in these terms.
Nothing in these terms limits rights you have as a consumer that Hong Kong law does not allow to be limited.
Limits on our liability
To the extent the law allows, we are not liable for indirect or consequential losses, or for lost profits, revenue, data or goodwill. We are also not liable for the cost of reprinting materials when a link or QR code stops working because of one of the three exceptions: abuse of the service, a legal requirement, or CTAurl ceasing to operate. Our total liability for any claim about the service is limited to the amount you paid us in the 12 months before the claim.
We do not limit liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.
Your responsibility to us
If someone brings a claim against us because of your links, your content or your breach of these terms, you agree to cover our reasonable losses and costs from that claim.
Changes to these terms
We may update these terms. For changes that matter, we will email account owners at least 14 days before they take effect and update the date on this page. If you do not agree, you can cancel before they start.
Ending this agreement
You can stop using CTAurl and close your account at any time. We can end this agreement if you seriously or repeatedly break it, or with 30 days' notice for any other reason. If we end it with notice, links and QR codes you published keep working after it ends, except in the three exceptions: abuse of the service, a legal requirement, or CTAurl ceasing to operate. Terms that by their nature should continue, such as payment owed, liability limits and governing law, continue after it ends.
Governing law
These terms are governed by the laws of the Hong Kong Special Administrative Region. Please talk to us first, because most problems can be fixed by email. If we cannot resolve a dispute, the courts of Hong Kong have non-exclusive jurisdiction.
These terms and the policies they mention are the whole agreement between us about the service. If a court finds part of them unenforceable, the rest still applies. The English version governs.